Care
Shipping & Returns
Everything you need to know about delivery, returns, exchanges, and made-to-order pieces.
The fine print, made clear
Good pieces deserve good care.
Find the practical details for delivery, returns, repairs, resizing, and the lifetime support that comes with every piece.
How long does shipping take?
Made-to-order timing varies by design. Your order confirmation includes the estimated window and tracking information once it ships.
How do returns and exchanges work?
Contact the studio within the return window with your order number. We will confirm eligibility and provide the next steps for a return or exchange.
How are made-to-order pieces handled?
Personalized and made-to-order pieces receive individual production timing before checkout and are reviewed with you before work begins.